Refund Policy of GreenPortlane
Last updated: April 1, 2023
Welcome to GreenPortlane located at Pizzeria La Gustosa, Via Tribunali 32, 80138, Napoli. We pride ourselves on delivering delicious pizzas and exceptional customer service. This Refund Policy applies to all purchases made through our website greenportlane.site, or directly at our physical location.
Cancellation Policy
You may cancel an order within 10 minutes of placing it without any charges. Orders canceled after this window may be subject to a cancellation fee determined by the stage of order preparation or delivery at the time of cancellation.
Refund Eligibility
To be eligible for a refund, you must contact us within 2 hours of receiving your order by calling our customer service at +39 081 459774. Please provide your order number and the reason for the refund request.
Refund Conditions
- If your pizza is not delivered within a reasonable time after the estimated delivery time, you may be eligible for a partial or full refund or store credit.
- If you receive an incorrect order, you are entitled to a refund for the incorrect item(s) or a replacement at no additional cost.
- Refunds will not be provided for orders that have been consumed or discarded.
- If your order is incomplete, missing items will be either refunded or redelivered, depending on your preference and our current operational capabilities.
Instant Refund
For select payment methods, an instant refund option may be available, crediting the funds to your account immediately. Availability of this option depends on your bank's processing times and policies.
Processing Time
Refunds may take up to 5-10 business days to reflect in your account, depending on the original payment method and your bank's policies.
Non-refundable Items
Gift cards, tips for our drivers, or any charitable donations made during your purchase are not refundable.
Exchanges
If you wish to exchange any non-food item you purchased from GreenPortlane, you can do so if the item is unused and in its original packaging. The exchange should be done within 14 days of purchase.
Modifications to Policy
GreenPortlane reserves the right to modify this Refund Policy at any time. We recommend you frequently review the policy to stay informed of any changes.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer service at +39 081 459774. Our dedicated team is always ready to assist you to ensure your satisfaction with your GreenPortlane experience.